Connect Facebook and Facebook Ads

Overview

Connecting your Facebook Page lets YourLio answer Messenger chats and reply to comments on your Page posts. Connecting Facebook Ads lets it reply to comments on your ads too, and follow up in Messenger.

Both are set up through one Facebook login. If you include your ad account in that login, Facebook Ads connects at the same time.

Before you start

You'll need:

• A Facebook Page you manage
• The Page in a Meta business portfolio you have admin access to
• For Facebook Ads: an ad account in the same business portfolio

Open the Messenger integration

1. In YourLio, go to Settings → Integrations in the left sidebar.
2. Open the Social tab.
3. Click Connect next to Messenger.

The Social tab on the Integrations page, listing Instagram, Messenger, Instagram Ads, and Facebook Ads

On the Connect your Facebook Page screen, click Connect with Facebook.

The Messenger integration page with the Connect with Facebook button

Log in with Facebook

A Facebook window opens. Log in with the Facebook profile that manages your business portfolio. The window shows the app name as Helio AI. That's YourLio, so it's safe to continue.

Pick your business portfolio

Under Business portfolio, choose the portfolio that owns your Facebook Page.

Meta's "Select the business assets to share" screen with the Business portfolio dropdown

Select your Page

Open the Page dropdown and tick the Facebook Page you want YourLio to manage.

The Page dropdown listing Pages in this portfolio and other portfolios

Select your ad account

Open the Ad account dropdown and tick the ad account that runs your Facebook ads. This connects Facebook Ads at the same time.

The ad account is optional. Leave it empty if you only want Messenger and Page comments. You'll need to reconnect later to add ads.

Click Next.

The Ad account dropdown with an ad account selected

Review and confirm

Meta lists what YourLio will get access to and what it can do, such as managing Page conversations in Messenger and managing comments on your Page. Check the business, ad account, and Facebook Page, then click Confirm.

Meta's review screen listing the business, ad account, and Facebook Page

Wait for Connecting your account to finish. When you see "… has been connected to Helio AI", click Finish. Skip Add payment method; YourLio doesn't need it.

Meta's confirmation screen with the Finish button

Choose the Page in YourLio

You're sent back to YourLio, which opens Choose a Facebook Page. Select your Page and click Connect.

The Choose a Facebook Page window in YourLio

When it's done you'll see Facebook Page connected. The Messenger page shows your Page, a Connected badge, and Facebook is active.

The connected Messenger overview, showing the Page, automations, and connection health

Check Connection health. Account linked, Receiving comments, and Receiving messages should all have green ticks. If one doesn't, click Refresh status.

Back on Integrations → Social, Messenger now shows Connected. So does Facebook Ads, if you selected an ad account.

The Social tab with Instagram, Messenger, and Facebook Ads connected

Turn on automations

Connecting doesn't switch anything on. Each automation card on the Overview tab starts as Off. Click Configure on a card, or open the Config tab:

Set up Comment to DM

1. Open the Config tab and select Comment to DM. Turn on its toggle.
2. Under When to DM a commenter, choose All comments, Keywords (only comments that match your keywords), or Off.
3. Under Public reply, choose No public reply, AI-generated, or Fixed message. This reply is posted under the comment, so everyone can see it.
4. Under The DM, choose what to send privately in Messenger: product cards, a fixed message, or a message with buttons.
5. Check the Live preview on the right.
6. Click Save defaults. You'll see Comment to DM settings saved.

The Comment to DM settings with trigger, public reply, and DM options and a live preview

These are Page-wide defaults. They apply to existing and new Page posts.

Manage individual posts

Click Open Facebook Library on the Overview tab, or go to Content Library → Facebook Library. Each post has an Auto DM toggle, and you can give a post its own settings instead of the defaults.

The Facebook Library showing a Page post with the Auto DM toggle

Test it

1. From a different Facebook profile, comment on one of your Page posts.
2. YourLio posts the public reply under the comment.
3. The commenter gets the DM in Messenger.

A Page post with YourLio's public reply under a comment, and the Messenger DM it sent

The comment and the replies also show up in the YourLio Inbox, where your team can take over.

The comment thread in the YourLio inbox, with the public reply and Messenger DM

Connect Facebook Ads

Facebook Ads replies to comments on your Facebook ads and follows up in Messenger. It uses the same Facebook Page connection.

If you selected an ad account during the Facebook login, Facebook Ads is already connected. Skip to Set up ad replies.

Otherwise:

1. Go to Settings → Integrations → Social.
2. Click Connect next to Facebook Ads.
3. On the Connect Facebook Ads screen, click Connect with Facebook.
4. Repeat the Facebook login steps. This time, make sure you select an Ad account.

Set up ad replies

Open Facebook Ads from the Social tab. The header shows Connected and the Page and ad account in use.

1. Turn on the Automation switch in the top right.
2. Set the default rules for ad comments: which comments to reply to, the public reply, and the Messenger DM. The preview on the right updates as you edit.
3. Choose whether to Enable new ads automatically. New ads then start replying with these defaults.
4. Choose whether to Skip reaction-only comments, such as "🔥" or "nice".
5. Click Save ad defaults.

To give one ad its own rules, click Manage individual ads in the Library. It opens the Ads tab of your Facebook Library.

Troubleshooting

Next steps

• Connect Instagram and Instagram Ads to automate Instagram as well